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SUPPORT

OKC PEO Service Desk
(844) 347-2457 Options 1, 5, and 3
DSN 850-0032 Options 1, 5, and 3

Antivirus support is available for enterprise license only. Home Use software is not supported by the OKC Helpdesk.

Technical support is available for enterprise use of McAfee solution. In accordance with the support contract, however, assistance must be requested via your Service's Antivirus Support Team. To do so:

  1. First contact your local system administrator.
  2. The system administrator will contact any additional support entities stipulated by their respective commands' standard operating policy.
  3. The system administrator will contact your Service's Antivirus Support Team.
  4. The Air Force, Coast Guard, Marine Corps, and Navy each have their own Antivirus Support Team.
  5. If your agency or command is not directly affiliated with or supported by a particular military branch, your case should be referred to the Antivirus Help Desk:
  6. OKC PEO Service Desk 
    (844) 347-2457 Options 1, 5, and 3
    DSN 850-0032 Options 1, 5, and 3
    disa.tinker.esd.mbx.okc-disa-peo-service-desk@mail.mil

* Home users seeking technical support must contact the vendor directly.

Air Force Computer Emergency Response Team - Network Security Defense (AFCERT-NSD)

Hours: Monday - Friday (0600 to 1800 CST)
Commercial: (210) 977-3157
DSN: 312-969-3157

After Hours 24x7 (AFCERT Crew Commander)
Commercial: (210) 977-3158 

E-mail: 33nws@lackland.af.mil
Website: https://33nws.lackland.af.mil

Coast Guard Computer Incident Response Team (CGCIRT) Antivirus Support

Watch Desk
Commercial: (703) 313-5678
DSN: N/A
Email: CGCYBER-SOC@uscg.mil

LCDR Patrick M. Thompson
Commercial: (703) 313-5678
Email: Patrick.M.Thompson@uscg.mil

Marine Corps Computer Emergency Response Team (MARCERT) Antivirus Support

Commercial: (703) 784-1967
DSN : 312-278-1967

E-mail: marcert@mcnosc.usmc.mil
Website: https://www.mcnosc.usmc.mil/s3/marcert/

Space and Naval Warfare Systems Center (SPAWARSYSCEN) Virus Support

Commercial: (800) 304-4636 or (843) 218-5426/6846
DSN: 312-588-5426/6846

E-mail: itac@infosec.navy.mil
Website: https://infosec.navy.mil/main/index.jsp

OKC PEO Service Desk 

(844) 347-2457 Options 1, 5, and 3

DSN 850-0032 Options 1, 5, and 3

Email: disa.tinker.esd.mbx.okc-disa-peo-service-desk@mail.mil