Bldg 5160 DISA Global Operations Command

FUNCTIONS

OFFICE OF THE COMMANDER, DISA Global Operations Command (DG)

Mission: The DISA Global Operations Command (DISA Global) conducts Department of Defense information networks (DoDIN) operations and Defensive Cyber Operations (DCO) of DISA's enterprise infrastructure and services for the Department of Defense in support of the warfighter.

Functions:
  • Operate, defend, and sustain DISA’s enterprise infrastructure and services.
  • Direct and manage DoD information networks (DoDIN) operations both globally and for the CONUS and execute Enterprise Management functions.
  • Execute Defensive Cyberspace Operations (DCO) for the enterprise and provide Cyber Defense functions for the Combatant Commands, DoD agencies, Cleared Defense Contractors, and other Mission Partners that subscribe to DISA as their Computer Network Defense Service Provider.
  • Plan, manage and sustain delivery of Domain Name System capabilities for the global Internet and for the classified and unclassified Internet Protocol DoDIN.
  • Lead the evolution and lifecycle development of Sensor solutions and the Acropolis environment to support and defend the DoDIN.
  • Perform operational engineering of the DoDIN, providing problem resolution, systems integration, network implementation and testing, quality assurance, and advanced customer support of the Enterprise Transport, Internet Protocol and Service networks.
  • Provide 24x7 Tier I and Tier II Global Support to Users of the Defense Information Systems Network Operations Support System.
  • Manage the request fulfillment process for DISA’s Center for Operations by provisioning and implementing DISA’s enterprise infrastructure and services.
  • Evolve the operations and defense of DISA’s enterprise infrastructure and services in-line with the DoD’s highest priority transformational efforts.
  • Support the transition and operationalization of new technologies such as the Joint Regional Security Stacks and Cloud.
  • Establish an Enterprise Operations Center.
  • Clearly define roles and responsibilities between the organization and the newly established Joint Force Headquarters DoDIN.
  • Improve and mature DCO through further operationalization of the Cyber Protection Teams and better alignment of all DCO functions and organizations.
  • Maintain, train, and equip both the organization and its professional and resilient workforce.
  • Plan, program, budget and execute Command resources, administer contract support, and manage the security program and mission support activities.
  • Identify, initiate, plan, coordinate, monitor, and integrate internal and external projects and plans using an enterprise approach while ensuring efforts are synchronized with strategic goals.
  • Provide reliable and secure information systems support, timely situational awareness, prompt customer service, and comprehensive information systems security management.
  • Secure our future by developing individuals and teams into future leaders.
  • Promote a culture of autonomy, personal growth and skill development that embraces change and encourages collaboration.

DIVISION & BRANCH FUNCTIONS

Business Operations Division (DG1)
Provides direction and implements policies providing management direction across the full spectrum for financial management, contract services, security operations, facilities and property management, and human resource management in support of the missions, goals, and objectives.

  • Administers civilian personnel, manpower, awards, employee development, DISA Performance Appraisal System.
  • Administers the financial budget.
  • Provides industrial, physical and personnel security for military, civilian and contract personnel.
  • Manages and maintains property accountability.
  • Provides contract management oversight.
  • Execute and manage facilities and space management.
  • Manages the Internal Control and Quality Management program.
  • Develops and maintains policies and procedures.

Security Management Branch (DG11)

  • Manages and maintains organizational Information Security, Physical Security, Personnel Security, Industrial Security, Operations Security, Anti-terrorism/Force Protection, and Security Education/Awareness programs.
  • Manages and maintains organizational SCI and SCI facility SCIF management programs.
  • Manages and maintains organizational Communications Security management, Secure Voice, and Cryptographic Access programs.
  • Manages Security Forces for Physical Security of the Facility.

Personnel & Finance Management Branch (DG12)

  • Develops Budget Estimate Submission and Program Objective Memorandum.
  • Manage funds control of Annual Operating Budget.
  • Monitor Annual Operating Budget Obligations.
  • Government Travel Card Program Coordinator.
  • Defense Travel System Program Management.
  • HR Liaison for DISA WMD HQs and Operations HQs.
  • Staffing/Classification/Manpower/Performance Appraisals/Awards Program Management for Civilian Personnel.
  • Military Personnel HR Support.
  • Training and Professional Development/IDPs Program Management.

Facilities & Contracting Branch (DG13)

  • Develops and maintain organizational tactics, techniques, and procedures.
  • Coordinate enterprise business strategies and integrates industry best practices through management of the unit’s Internal Controls Program.
  • Monitors continuous process improvement and conducts internal audits associated with DISA’s Quality Management System Program.
  • Liaison for organizational public affairs.
  • Develops plans, executes and manages facility construction, maintenance and space management.
  • Provides Strategic Facility Planning to support the Command’s mission.
  • Manages and maintain 100% control and accountability of all owned equipment, assets and property.
  • Provides interface between government, contractor workforce, and DITCO contracting officer regarding the employment, utilization and performance management of contractors supporting the mission activities.
  • Assists the contracting officer to define requirements, obtain appropriate funding and identify required government furnished information or equipment/facilities for contracted functions.
  • Monitors contractor performance and engages organizational Quality Assurance Reviewers to validate and report contractor performance.
  • Provides Enterprise Liaison/Oversight on all contracts/task orders supporting/impacting the Command.

Future Operations Division (DG2)
Provides actionable planning for the Command such that all future plans are reasonable, executable, optimal and legal. Executes plans for those areas within Future Operations mission space (Service Interruption Scheduling and Request Fulfillment).

  • Manages future operations planning and strategic communications for the Command in all areas.
  • De-conflict and schedule systems and networks service interruptions.
  • Fulfill service requests for DISN services.

Future Plans Branch (DG21)

  • Unifies organizational project management procedures and approaches.
  • Creates and maintains comprehensive project plans.
  • Provides project leadership for organizational matrix projects teams.
  • Plans, track, implement and oversee new technologies and missions.
  • Prepares or assist in the preparation of plans defining/designing future technologies.
  • Supports the planning, fielding, and implementation of DISA Programs.
  • Oversees organizational project and requirements portfolio.
  • Identifies metrics needed to assess operational readiness and service assurance.
  • NetOps Readiness Review Board liaison.
  • Performs project/program/portfolio analysis, evaluation, and review; coordinate stakeholder support, and employ enterprise-wide project management approaches throughout the project life cycle to achieve project success.

Future Requirments Integration Section (DG211)

  • Initiates, plans, coordinates, and integrates projects and efforts affecting the command using industry best practices and ensures synchronization between the strategic goals of the command and the Agency.
  • Develops project management products to more effectively manage the adoption of new technology, tools, or processes to include requirements and change management strategies, tactics, techniques, and procedures.
  • Interface and engage project stakeholders to establish consistent governance that is common and repeatable across projects to optimize resources.
  • Establishes and maximize the automation of project communication, status reporting, and project workflow.

Strategic Planning & Communications Section (DG212)

  • Identifies, monitors, and integrates emerging critical services and capabilities affecting the missions performed by the Command to include DoD Information Network (DoDIN) Operations, Defensive Cyber Operations, Operational Engineering, and Request Fulfillment.
  • Assess the ability of existing strategy, policy, procedures, technology, Doctrine, Organization, Training, Material, Leadership and Education, Personnel, and Facilities (DOTMLPF) to support critical services and capabilities in order to communicate risk and readiness and influence the fielding decision process.
  • Interface and engage project stakeholders to establish baseline doctrine that is common and repeatable across services and capabilities to optimize resources.
  • Provides strategic planning and communications services for the Command.

Service Interruptions Scheduling Branch(DG22)

  • Coordinates systematic maintenance of the Enterprise Infrastructure, Operational Systems and applications by planning, coordinating, notifying, and facilitating concurrences for the ASI program in support of the Combatant Commands, Service Branches, DoD and Federal Agencies.
  • Coordinate maintenance actions from commercial vendors, DISA Tiers I, II and III and Southwest Asia, Europe, and Pacific theaters, paying special attention to Mission Assurance Customers including RPA, MDA, and MHS.

Request Fulfillment Branch (DG23)

  • Processes orders and delivers DISN services and capabilities for customer.
  • Executes orders and delivers service transitions of voice/data/video circuits from existing commercial contracts and technologies to the DISN common-user services or new commercial contracts.
  • Coordinates all implementation activities with the customer, commercial vendors and DISN stakeholders.
  • Serves as the day-to-day customer interface for DISN access.

Transport Fulfillment Section (DG231)

  • Oversees all aspects of service management from initial order to test, turn-up, and acceptance of DISN transport services.
  • Accepts and resolves all customer issues related to core mission whether escalated from the customer or the supporting contractor.

Network Fulfillment Section (DG232)

  • Oversees all aspects of service management from initial order to test, turn-up, and acceptance of DISN internet protocol-based services.
  • Accepts and resolves all customer issues related to core mission whether escalated from the customer or the supporting contractor.

CONEX Section (DG233)

  • Engineer and design DISN services from the Enterprise Infrastructure to Ground Mobile Forces via Gateway SATCOM transport to meet Combatant Commands, Service Branches, and other DoD Agency’s mission requirements during real-world contingencies, as well as peacetime exercises.
  • Writes all Gateway Access Authorizations in support of the global tactical community.

Operations Division (DG3)
Provides C2 of global operations and defense of the Department of Defense Information Network on a 24x7 basis.

  • Performs incident management, restoral, and reporting of optical and legacy network, IP core, Network Assurance, and Unified Capability events.
  • Operates the A-ISR, JRSS, and MDA Operational Support Cells, and also functions as a Tier II Cybersecurity Defense Service Provider.
  • Operates the Gateway Service Desk providing Tier I/II support to global tactical missions.
  • Accomplishes these tasks to ensure the Combatant Commands, Military Services, and other federal agencies missions are supported.

Current Operations Integration Branch (DG31)

  • Synchronizes support for operations and defense of the Department of Defense Information Network.
  • Responsible for providing operational briefs, products, and reports in support of operations and defense.
  • Conducts trend analysis, contract quality control, process improvement, tactical mission oversight, knowledge management, ASI oversight, and tool, mission, and OPCON unit Integration.
  • Provides oversight, reporting, and management of Cybersecurity Defense Service Provider requirements and disseminates actionable intelligence products in support of cyber defense.
  • Authors, coordinates, and ensures compliance with all local or higher headquarters operational orders.

Operations Integration Section (DG311)

  • Synchronizes support for network operations of the Department of Defense Information Network.
  • Responsible for providing operational briefs, products, and reports in support of network operations.
  • Conducts trend analysis, contract quality control, process improvement, tactical mission oversight, knowledge management, ASI oversight, and tool, mission, and OPCON unit Integration.
  • Authors, coordinates, and ensures compliance with all local or higher headquarters network operations orders.

Defense Integration Section (DG312)

  • Synchronizes support for defense operations of the Department of Defense Information Network.
  • Responsible for providing operational briefs, products, and reports in support of defense operations.
  • Conducts trend analysis, contract quality control, process improvement, and tool, mission, and OPCON unit Integration.
  • Authors, coordinates, and ensures compliance with all local or higher headquarters defense operations orders.

Current Operations Branch (DG32)

  • Provides C2 of global operations and defense of the Department of Defense Information Network on a 24x7 basis.
  • Performs incident management, restoral, and reporting of optical and legacy network, IP core, Network Assurance, and Unified Capability events.
  • Operates the A-ISR, JRSS, and MDA Operational Support Cells, and also functions as a Tier II Cybersecurity Defense Service Provider.
  • Operates the Gateway Service Desk providing Tier I/II support to global tactical missions.
  • Accomplishes these tasks to ensure the Combatant Commands, Military Services, and other federal agencies missions are supported.
  • DG321 - Day Shift Section
  • DG322 - Evening Shift Section
  • DG323 - Midnight Shift Section

Global Enterprise Defensive Cyber Operations Branch (Columbus, OH)
Deliver professional, accurate and timely services through Computer Network Defense, Incident Handling and Information Assurance, in order to protect DISA’s Enterprise Services.

  • Supports more than three million users of more than 2,800 applications utilizing more than 3.7 petabytes of storage.
  • As a component of DISA’s Computer Network Defense Service Provider team, Columbus NA is responsible for: Reporting incidents to DISA Command Center and USCYBERCOM, Higher level Incident Response & Analysis, External Assessment Support, Monitoring and Detection of Enclave Perimeter Intrusion attempts.
  • Provides higher level AS&W / I&W SA capabilities, disseminating USCYBERCOM information, guidance, and direction.

Day, Evening, and Midnight Shift Sections

  • Delivers 24x7 professional, accurate, and timely services through Computer Network Defense, Incident Handling, and Information Assurance in defense of DISA’s Enterprise Services.
  • Manages over 2,800 applications utilizing more than 3.7 petabytes of storage and provides higher level incident response and analysis, external assessment support, monitoring, and detection of enclave perimeter intrusion attempts.

Operational Engineering Division (DG4)
Provides technical innovations, sustainment and operational engineering for DISA's enterprise infrastructure and services.

  • Provides value to our customers through IT service management.
  • Core functions includes providing 24x7 network management, integration, engineering and analysis including hardware and software life-cycle support, activation, test, and acceptance of new services, capabilities, and sites and perform commissioning of new nodes and services.
  • Performs change management, problem management, performance management, release and deploy operations, capacity management, availability management, supplier management, and continual service input in support of the command mission.
  • Provides security management including management of the Information System Security Program for services support.
  • Responsible for the availability, integrity, authenticity, confidentiality, and non-repudiation of all data supporting the command.
  • Provides all mission-essential command data, voice, and video information services to Users of the Operation Support System.
  • Provides information systems budgeting and security for all systems within the command.

Services Branch (DG41)

  • Ensures services infrastructure is sufficiently robust, scalable, and efficient to deliver the integrated services including the processes, physical resources and tools required for developing, integration, operating, and sustaining IP services and support services.
  • Branch core functions include engineering analysis, modeling, problem management, engineering analysis, modeling, change management, network performance, and security.
  • Provides advanced level implementation and integration support for IP services including transition planning, activation, test and acceptance.
  • Performs IP service network configuration backups on all managed equipment.
  • Provides security management including management of the Information System Security Program for services support.

Unified Capabilities Section (DG411)

  • Performs Unified Capabilities (UC) services change management, service asset and configuration management, release and deployment management, change evaluation, service validation and testing.
  • Provides UC service problem management including network, trend analysis, and performance management.
  • Performs UC services modeling for events as well as traffic placement.
  • Collects performance metrics and trend analysis on operational networks for proactive fault prevention and analysis on component failures, network/node outages, and network performance parameters.

IP Section (DG412)

  • Performs IP network change management, service asset and configuration management, release and deployment management, change evaluation, service validation and testing.
  • Identify and perform operating system and hardware life-cycle support and upgrades.
  • Voting member for the command on configuration control board actions and IP address assignments.
  • Provides IP network problem management including network, trend analysis, and performance management.
  • Collects performance metrics and trend analysis on operational networks for proactive fault prevention and analysis on component failures, network/node outages, and network performance parameters.
  • Performs IP network modeling for events as well as traffic placement.
  • Supports DISA Network Assurance Analysis operations through continuous threat trending, recommends prioritized detection through garnered Intel, and provides targeted deep network analysis and forensics triage functions.

Infrastructure Branch (DG42)

  • Ensures network infrastructure is sufficiently robust, scalable, and efficient to deliver the enterprise services including the processes, physical resources and tools required for developing, integration, operating, and sustaining enterprise services and support services.
  • Branch core functions include engineering analysis, modeling, problem management, configuration management, engineering analysis, modeling, change management, network performance, and security.
  • Provides advanced level implementation and integration support for network core including transition planning, activation, test and acceptance.
  • Performs network configuration backups on all managed equipment.
  • Performs network change management, service asset and configuration management, release and deployment management, change evaluation, service validation and testing.
  • Provides service problem management including network, trend analysis, performance management, and network quality assurance including metrics and Service Level Agreement compliance. Performs network modeling for events as well as traffic placement.

Network Section (DG421)

  • Performs network change management, service asset and configuration management, release and deployment management, change evaluation, service validation and testing.
  • Identifies and perform operating system and hardware life-cycle support and upgrades.
  • Voting member for the command on configuration control board actions and IP address assignments.
  • Provides network problem management including network, trend analysis, and performance management.
  • Collect performance metrics and trend analysis on operational networks for proactive fault prevention and analysis on component failures, network/node outages, and network performance parameters.
  • Engineers and implements "no-fail" mission assurance solutions for Airborne Intelligence Surveillance and Reconnaissance, Remote Piloted Aircraft and other critical mission partners.

Service Transition Section (DG422)

  • Ensures services infrastructure is sufficiently robust, scalable, and efficient to deliver the integrated services including the processes, physical resources and tools required for developing, integration, operating, and sustaining services and support services.
  • Engineering analysis, modeling, problem management, configuration management, engineering analysis, modeling, fault isolation, change management, network performance, and security.
  • Provide advanced level implementation and integration support for services including transition planning, activation, test and acceptance.
  • Performs change management, service asset and configuration management, release and deployment management, change evaluation, service validation and testing. Manages and maintains network element configurations, access, and permission levels for all users.

Mission Support Branch (DG43)

  • Responsible for the availability, integrity, authenticity, confidentiality, and non-repudiation of all data supporting the command.
  • Provides all command mission-essential organizational data, voice, and video information services.
  • Provides IT budgeting for Command.

Service Operations Section (DG431)

  • Conducts performance evaluations, commissioning, and quality assurance for the DISA CONUS operating environment.
  • Provides advanced level implementation support for DoD Information Networks.
  • Provides our mission partners with vital resources for the operational sustainment of the DoDIN.
  • Provides advance trouble management situational awareness for DISN services and engineering support for network management, integration, and operations.
  • Provides advanced level implementation and integration support situational awareness for network core including transition planning, activation, test and acceptance.
  • Provides problem management trend analysis, performance management, and network quality assurance for operations.

Cybersecurity Section (DG432)

  • Provides Information Assurance support for DISANet and command assets.
  • Serves as the Command Information Assurance Manager.
  • Providing Public Key Infrastructure support, Incident Response, vulnerability management and DoD 8570 certification management.
  • Implements the command cybersecurity program which includes monitoring and reporting the security status of all command systems.
  • Central focal point for DISA Network Assurance strategic, technical and operational projects validation and implementation.
  • Synchronize internal and external technology requirements through operational assessments and validation ensuring Network Assurance roles and responsibilities, C2, Continuity of Operations are included during CONOPS development.
  • Develops and synchronize all Net Assurance technical training events and exercise planning; manages tactics, techniques and procedure development.

IT Support Branch (DG44)

  • Provides 24x7 Global Supports to Users of the Operation Support System.
  • Responsible for the availability, integrity, authenticity, confidentiality, and non-repudiation of all data supporting the Command.
  • Provides all mission-essential organizational data, voice, and video information services within the command.
  • Provides command information systems security for all systems.

Operations Support Systems Section (DG441)

  • Provides Information Assurance support for DISN management systems.
  • Performs DISN management system change management, service asset and configuration management, release and deployment management, change evaluation, service validation and testing.
  • Performs network management configuration backups on all managed equipment.
  • Provides systems and network administration for the DISN Operations Support Systems (OSS) Element Management Systems and Support Systems.
  • Provides software, database, web, and knowledge management support for the command and OSS enclaves.

IT Services Section (DG442)

  • Provides technical support and systems administration for command systems - Office Automation (DISANet), Local Area Network (LAN), VoIP/telephone, and Audio/Visual services.
  • Provides local area network support in planning, designing, installation, and maintenance of the internal network.
  • Performs change management, service asset and configuration management, release and deployment management, change evaluation, service validation and testing. Manages and maintain LAN configurations, access, and permission levels for all users.
  • Configuration management including management and maintenance of all network element configurations, access, and permission levels for all users.

Escalation Engineering (DG45)

  • Provide 24x7 global engineering support escalated incidents and problems.
  • Provides advance incident and problem management for the enterprise ensuring Service Level Agreement compliance.
  • Develops test plans, log reviews and analysis, develop scenarios, and identify possible flaws to direct trouble shooting and restoration efforts in support of DISA Global Operations.