The Defense Information Systems Agency (DISA) Office of the Inspector General (OIG) Hotline may not be used for matters normally addressed through other established grievance or appeal channels, unless there is evidence that those channels mishandled the matter or process. If a policy directive or instruction provides a specific means of redress or appeal of a grievance, complainants must exhaust those procedures before filing a DISA OIG complaint. Complainants must provide some relevant evidence that the process was mishandled or handled prejudicially before DISA OIG channels will process a complaint of mishandling. Mere dissatisfaction or disagreement with the outcome or findings of an alternative grievance or appeal process is not a sufficient basis to warrant a DISA OIG investigation.
If you have already filed a complaint with another office/agency concerning your issue and the investigation is ongoing, continue to pursue your complaint with that office until the investigation is completed. We will not initiate an investigation into a complaint that is already being addressed using another process.
If you have already contacted a member of Congress concerning an issue, please continue to pursue resolution of your complaint with your Congressman as we cannot duplicate the process you have already initiated by contacting a member of Congress.
The following lists identify complaints both appropriate and non-appropriate for the DISA OIG.
MATTERS THAT SHOULD BE REPORTED TO THE DISA OIG HOTLINE
- Illegal or fraudulent conduct
- Waste of government funds
- Abuse of government property
- Gross mismanagement
- Neglect of duty
- Abuse of Title or Position
- Bribes/Kickbacks/Acceptance of Gratuities
- Conflicts of Interest
- Ethics Violations
- False Official Statements/Claims
- Gifts (Improper receipt or giving)
- Misuse of official time
- Purchase Card Abuse
- Reprisal
- Safety/Public Health (Substantial/Specific)
- Systemic Problems
- Time and Attendance (Significant Violations)
- Travel Card Abuse
- Travel Fraud (TDY and TAD)
- Waste (Gross)
MATTERS THAT SHOULD BE RESOLVED THROUGH DIFFERENT CHANNELS
The following matters are generally NOT investigated by the DISA OIG.
Employment related grievances
Report grievances to your immediate supervisor, Human Resource Office, and Human Resource Service Center. For disagreements concerning performance evaluations, submit your concerns and rebuttals to your immediate supervisor, second-level supervisor, or the Human Resource Office that services your organization. Appropriated fund civilian employees who wish to report prohibited personnel practices should contact the Merit System Protection Board (MSPB) at http://www.mspb.gov, or the Office of Special Counsel (OSC) at http://www.osc.gov. If your complaint involves allegations of reprisal, please visit our Reprisal Complaints page to determine if you meet the established criteria. If you feel as if you have been discriminated against in the work place, please visit our Equal Employment Opportunity Complaints page to learn about the types of complaints that fall under DISA’s Equal Opportunity Office purview. You may contact DISA’s Equal Employment Office on (301) 225-6458, DSN 375.
Theft
Normally, reports of theft of Government property should be reported to the law enforcement authorities at the particular installation in question. The military police, Defense police, and military criminal investigative organizations are responsible to investigate thefts and misappropriation of Government property. We will however, accept certain reports of Government property theft dependent on the circumstances surrounding your knowledge of the offense in question. If the allegations of theft of Government resources are regarding a senior official, involve a high-dollar amount, or you believe other circumstances apply, you are encouraged to contact the DISA OIG Hotline.
Time & Attendance
Report minor incidents of time and attendance abuse to your supervisory chain-of-command and/or your office Human Resources representative. If the allegations of time and attendance abuse are repeated and/or egregious; have not been addressed; involve a senior official, or you believe other circumstances apply, you are encouraged to file the complaint with the DISA OIG Hotline.
Government vehicle misuse
Report minor incidents of misuse of Government vehicles to your chain of command. If the allegations of Government vehicle misuse are repeated and/or egregious; have not been addressed; or involves a senior official, you are encouraged to file the complaint with the DISA OIG Hotline.
Personnel matters
Report matters of concern to your immediate supervisor, department head, or chain of command. Report grievances to your immediate supervisor, Human Resource Office, and/or Human Resource Service Center. For disagreements concerning performance evaluations, submit your concerns and rebuttals to your immediate supervisor, second-level supervisor, or the Human Resource Office that services your organization. If your complaint involves allegations of reprisal, please visit our reprisal complaints page to determine if you meet the established criteria. If you feel as if you have been discriminated against in the work place, please visit our Equal Opportunity Complaints page to learn about the types of complaints that fall under DISA’s Equal Opportunity Office purview.
DISA employment decisions
The DISA OIG Hotline does not generally have purview over non-selection for a DISA vacancy announcement/application. To discuss the specifics of your situation, you may phone the DISA OIG Hotline for clarification at 301-225-6250 (DSN: 301-225-6250).
Pay issues
Pay issues are best serviced by the relevant Defense Finance and Accounting Service (DFAS) office. The following numbers are provided for your reference:
Military Pay: (888) 332-7411
Army Military Pay: (888) 729-2769
Civilian Pay: (800) 538-9043 (DFAS Indianapolis) or (800) 729-3277 (DFAS Cleveland)
Retired Military: (800) 321-1080
Retired Civilian: (888) 767-6738
Contract/Vendor Pay: (800) 756-4571
To file a complaint regarding your pay and allowance issues, you may send correspondence to hotline@dfas.mil.