8 – 11:30 a.m.

DOD and Federal Knowledge Management (KM) Symposium Networking Meeting Space

8:30 – 9:30 a.m.

KM Essentials for Success: "Past, Present, and Where KM is Going"

The KM Annex Workshop: Determining the Formula for a Successful KM Annex (closed session)

9:30 – 10:30 a.m.

Storytelling as a KM Methodology

Learning and Leveraging KM Victory's (closed session)

10:30 – 11:30 a.m.

Identifying and Documenting Critical Knowledge

KM Summit Working Groups: Report-Out Briefs from Training WG, Policy WG, and Cyber Workforce WG (closed session)

11:30 a.m.  – 1:30 p.m.

AFCEA Defensive Cyber Operations Symposium Luncheon Keynote Speaker

Navy Vice Adm. Nancy A. Norton, director of DISA and commander of the Joint Force Headquarters – DOD Information Network (JFHQ-DODIN)

1:30 – 2:30 p.m.

DOD and Federal KM Symposium Opening: Knowledge Management Today by Amazon

2:30 – 3:30 p.m.

Panel: An Academic View of Knowledge Management (KM), Information Management (IM), Data Management (DM)/Records Management (RM), and Customer Relationship Management (CRM)

3:30 – 4:30 p.m.

American Productivity and Quality Center (APQC) Introduction:
The Workplace of the Future: What It Means for KM and You!

4:30 – 5:30 p.m.

Using APQC's Process Classification Framework and MosaiQ Demonstration

8 – 9 a.m.

Excellent Knowledge Work as a Strategic Imperative

Knowledge Management Maturity Model (KM Readiness)

9 – 10 a.m.

Searching for Intelligent KM in Space: Insights from National Aeronautics and Space Administration (NASA)

Strategic Planning for Knowledge Management

10 – 11 a.m.

Panel: KM in a Coalition Environment

10 – 11:30 a.m.

Turbocharging Customer Relationship Management with Knowledge Management to Drive Better Customer Experience

11 a.m.  – 12 p.m.

Use of KM in Disaster Response Saves Lives and Property

11:30 a.m. – 12 p.m.

Using KM in Real World Military Emergencies/Contingencies

12 – 1:15 p.m.

AFCEA Defensive Cyber Operations Symposium Luncheon Keynote Speaker

Army Lt. Gen. Paul M. Nakasone (invited), commanding general of the U.S. Army Cyber Command (AFCYBER)

1:30 – 2:30 p.m.

Panel: Military Services' Perspective on Knowledge Management

1:30 – 2:30 p.m.

Engaged Customer Strategy: Your Road Map to Success in 2030

2:30 – 3:30 p.m.

KM Everyday: Tools and Methodologies

Agile Knowledge Management

3:30 – 4:30 p.m.

Panel: Combatant Command's Perspective on KM

Panel: DOD and Federal KM Training Standards

Document Management Discussion Straight from the Experts

8 – 9 a.m.

Getting to Decisions and Actions: What are the Knowledge and Information Enterprise Challenges?

Federal KM Community Overview

9 – 10 a.m.

Global Knowledge Integration: Who Contributes to the Knowledge and Information Enterprise?

Customer Relationship Management and Knowledge Management

9:30 a.m. – 12:30 p.m.

Knowledge Cafés: Connecting People, Process, and Technology

10 – 11 a.m.

Empowering Decisions: How Can the Decision Maker Be Better Informed?

Knowledge Centered Service

11:30 a.m. – 1:30 p.m.

Where Does The Knowledge and Information Enterprise Go From Here?

1:30 – 2:30 p.m.

AFCEA Defensive Cyber Operations Symposium Luncheon Keynote Speaker

Essye B. Miller, acting chief information officer for the Department of Defense

Panel: KM in the Cybersecurity Workforce

2:30 – 3:30 p.m.

DOD and Federal KM Symposium Conclusion
The Art of the Doable: How Do We Support Informed Decisions and Decisive Action? presented by retired Marine Lt. Gen. Robert M. Shea